Last Updated: November XX, 2025

Residen Messaging Campaign

1. Residen Messaging Campaign includes SMS to users who fill out the consultation form.

2. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to (310) 388-6558.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive 5 messages per month. For questions about your text plan or data plan, contact your wireless provider.

6. For privacy-related inquiries, please refer to our privacy policy.

Your Use of Residen Facilities
Our facilities are medical spaces. They are to be used by accredited professionals and meant for medical work.

No work or procedures can be performed in public areas (such as waiting room, lobby, or corridors).

Waiting room seating is for the sole use of patients.

Corridors cannot be used to store equipment, personal items, or supplies.

Each physician is responsible for their staff. All staff actions are treated as actions undertaken by the physician.

Each physician or staff member is only allowed to use areas they have booked, or common areas. Access to other areas outside of those booked is explicitly forbidden. Residen reserves the right to terminate any account whose physician(s)/staff engage in such attempts.

All public areas are under 24-hour video monitoring.

Availability
For all bookings, we do not guarantee availability UNTIL payment has been made and the system produces a booking contract and invoice.

Booking priority is given to regular Residen customers. Our system uses a loyalty program that takes into consideration the number of bookings, as well as their frequency in a given time period. The prices displayed are based on this loyalty program.

All bookings are for a specific room type, such as Exam Room, Procedure Room, or Consultation Room. We do not offer bookings for a specific room (i.e., Exam Room 6).

All rooms/optional items/products/services are subject to availability. 

Optional Items
Optional items (such as lockers, refrigerators, storage spaces, mailboxes, and the Den) are only available to “regular customers.” Regular customers are doctors or their staff which at a minimum book a room for four hours a month, every month, for six consecutive months. Any “occasional customers” (those whose bookings have not yet reached the minimum level or regular customers whose bookings have fallen below this threshold) are unable to book optional items unless they book and pay ahead for the minimum requirement. 

Intellectual Property
The Website and its content, including but not limited to text, graphics, images, and logos, are the exclusive property of Residen or its licensors and are protected by intellectual property laws. You may not use any content from the Website without prior written permission from us.